Privacy policy

Privacy Policy Last updated: April 2026

santé respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

By using our website, you agree to the practices outlined below. If you do not agree, please refrain from using the services.

1. Who We Are

Sante Cosmetics Limited (company number 16257057) is the data controller responsible for your personal information.

Registered address: 45 Fitzroy Street, 4th Floor, Silverstream House, London, W1T 6EB, United Kingdom Email: hello@sante.skin

Our store is hosted by Shopify, which provides the e-commerce platform enabling us to sell our products to you.

2. What Information We Collect

We may collect and process the following types of personal data:

Information you provide directly: name, email address, phone number, shipping and billing address, order details and payment confirmation, account information if you create one, and messages or support queries you send us.

Information we collect automatically: IP address and browser type, device type and operating system, and interaction with our site such as pages viewed and shopping activity. We may collect this data through cookies or similar technologies.

3. How We Use Your Data

We process your personal data to process and deliver your order, to communicate with you about orders and account activity, to improve our website and shopping experience, to respond to enquiries or support requests, to prevent fraud or abuse, and with your consent, to send marketing emails. You may unsubscribe at any time.

We only process your data where we have a lawful basis — typically consent, contract fulfilment, or legitimate interest.

4. How We Share Your Data

We do not sell your personal data. We may share your information with Shopify (our hosting and e-commerce provider), SelfNamed (our fulfilment partner in Latvia, solely for the purpose of producing and shipping your order), delivery partners, payment providers, IT and analytics partners, and law enforcement if required by law.

Shopify may use your data as part of its network to generate insights and power enhanced services across its platform, including improved personalisation, store performance, and advertising features. You can learn more about how Shopify collects and uses your data, and your privacy rights with Shopify, in the Shopify Consumer Privacy Policy.

All service providers are contractually bound to handle your data securely and lawfully.

5. International Transfers

Your data may be processed outside the UK or EEA, including by Shopify in Canada and the US, and by SelfNamed in Latvia. When we do so, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK ICO.

6. Data Retention

We retain your data only as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements. After this period it will be securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to access a copy of your data, request correction of inaccurate data, request erasure of your data, object to or restrict how your data is used, withdraw consent for marketing at any time, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at hello@sante.skin.

8. Children's Data

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. Cookies

We use cookies and similar technologies on our website. Some are essential for the store to function; others help us understand how visitors use our site and support marketing activity.

Essential cookies are always active as they are necessary for the store to operate. Analytics and marketing cookies are only placed with your consent. You can manage or withdraw your preferences at any time using the cookie banner on our site.

These cookies are set by Shopify. Learn more at shopify.com/legal/cookies.

10. Changes to This Policy

We may update this policy from time to time to reflect operational or legal changes. Any updates will be posted on this page with a revised date.

Contact

Sante Cosmetics Limited hello@sante.skin 45 Fitzroy Street, 4th Floor, Silverstream House, London, W1T 6EB, United Kingdom