Terms of service

Terms of Service

Last updated: April 2026

Welcome to santé. The terms 'we', 'us' and 'our' refer to Sante Cosmetics Limited (Company No. 16257057), trading via our online store hosted by Shopify. We provide access to our products and services (the 'Services') through this website, subject to the terms and conditions outlined below.

By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy available at sante.skin/policies/privacy-policy. If you do not agree to all terms, you must not use the Services.

1. Eligibility and Account Responsibility

To use the Services, you must be at least the age of majority in your country of residence. You agree to provide accurate and current information when placing orders or registering an account, and to keep your information up to date.

You are responsible for maintaining the confidentiality of your account details. We are not liable for any unauthorised use of your account.

2. Products and Descriptions

We aim to describe our products as accurately as possible. However, product imagery may vary depending on screen settings and lighting.

We reserve the right to modify, discontinue, or limit quantities of any product at our discretion, without prior notice.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order at our sole discretion. You will receive a confirmation email if your order is accepted.

Once placed, we may be unable to cancel or amend your order. Please review your items carefully before confirming your purchase.

Orders are subject to our Refund Policy available at sante.skin/policies/refund-policy.

4. Pricing and Payment

All prices are listed in GBP. Sante Cosmetics Limited is not currently VAT-registered, so no VAT is charged at checkout.

Shipping fees and any applicable import duties or taxes will be added at checkout where applicable.

You agree to provide complete and accurate payment information and authorise us to charge your selected payment method accordingly.

5. Shipping and Delivery

Estimated delivery times are provided for guidance only. Delays may occur due to courier issues or external factors beyond our control.

Risk in the goods passes to you once they are handed to the courier.

6. Intellectual Property

All content and materials on this website — including logos, product names, images, text, and graphics — are the intellectual property of Sante Cosmetics Limited or its licensors. You may not use or reproduce any content without our prior written permission.

7. Third-Party Services and Tools

We may provide access to third-party tools or services. These are provided 'as is' and 'as available' without warranties or endorsements. Your use of such services is entirely at your own risk.

8. Third-Party Links

Links to third-party websites are provided for your convenience. We are not responsible for their content, terms, or practices. Please read their terms carefully before using their services or making purchases.

9. Shopify Platform

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. All transactions are between you and Sante Cosmetics Limited. Shopify is not responsible for order fulfilment or customer service.

10. Feedback

By submitting any feedback, reviews, or suggestions, you grant us a royalty-free, perpetual licence to use and publish such content for marketing or improvement purposes.

You agree not to post anything unlawful, abusive, or infringing, and remain responsible for the accuracy of your submissions.

11. Errors and Omissions

Occasionally there may be errors or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct these and cancel any affected orders without prior notice.

12. Prohibited Use

You must not misuse our site or Services. Prohibited activities include using the Services for illegal or fraudulent purposes, interfering with the functionality or security of the site, transmitting harmful code or spam, and violating intellectual property rights.

We reserve the right to suspend or terminate access for any breach of these terms.

13. Termination

We may suspend or terminate your access to the Services at any time without notice. You will remain liable for any amounts due up to the date of termination.

14. Warranties

All products are provided 'as is' and 'as available'. We make no warranties, express or implied, including suitability for a particular purpose or non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, or secure.

15. Limitation of Liability

To the fullest extent permitted by law, Sante Cosmetics Limited shall not be liable for any indirect, incidental, or consequential loss, including loss of profits, arising from your use of the Services or any products purchased.

This limitation does not exclude liability for death or personal injury caused by our negligence or fraud.

16. Indemnity

You agree to indemnify and hold harmless Sante Cosmetics Limited, its directors, employees, and agents from any claims or liabilities arising from your breach of these Terms or misuse of the Services.

17. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Waiver and Entire Agreement

Our failure to enforce any right shall not constitute a waiver. These Terms and any referenced policies represent the entire agreement between you and Sante Cosmetics Limited.

19. Assignment

You may not assign these Terms to another party without our written consent. We may transfer our rights and obligations without notice.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Changes to Terms

We reserve the right to amend these Terms at any time. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of those changes.

22. Contact

Trading name: santé Company name: Sante Cosmetics Limited Company number: 16257057 hello@sante.skin +44 20 4538 3833 45 Fitzroy Street, 4th Floor, Silverstream House, London, W1T 6EB, United Kingdom VAT number: Not currently VAT registered

Please note: the above address is our registered office only. We are unable to accept returns at this location. Please contact us by email before posting any items.