Refund policy

Refund policy

Last updated: October 2026

santé products are made without compromise. If something is not right, we will make it right.

30 days, for any reason

If you are unhappy with your order for any reason, contact us at hello@sante.skin within 30 days of delivery. If your order arrives in more than one parcel, the 30 days run from the day the last one arrives. We will refund you in full for whatever you are unhappy with, one product or the whole order, to your original payment method. There is no need to send anything back: keep the product, or pass it on. You may also cancel an order before it arrives, and we will refund it in the same way.

You can also ask from your account: sign in under yours at sante.skin, open the order, and choose “ask for a refund”. It reaches us just as an email would.

Damaged, faulty or incorrect

If a product arrives damaged or faulty, or is not what you ordered, tell us within 30 days of delivery and we will refund you in full or replace it, whichever you prefer, at no cost to you. After 30 days the Consumer Rights Act 2015 still protects you: you may ask for a replacement and, if that does not put things right, a refund or a reduction in price.

Refunds

Refunds are processed to your original payment method within 5 working days of approval, and always within 14 days of the day you tell us. We do not charge a fee for a refund. Please allow your bank or card provider additional time to process the credit.

Gift cards

A gift card cannot be refunded from your account. If you change your mind about a gift card you bought, write to us within 14 days of buying it; if it has not been used, we will refund it in full.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you may cancel an order at any time from placing it until 14 days after you receive it. Our 30 days include those 14 and go further, and you do not need to return anything. Nothing in this policy affects your statutory rights under UK law. To exercise them, contact us at hello@sante.skin.

How to cancel

Tell us by email at hello@sante.skin, or in writing to the address below. A short, clear message is enough: your name, your order number, and that you would like to cancel. You may use the model form below if you wish; you do not have to.

Model cancellation form

To Sante Cosmetics Limited, 45 Fitzroy Street, 4th Floor, Silverstream House, London, W1T 6EB, United Kingdom. Email: hello@sante.skin

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.